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Cleaning Up Your Marketing Database


Iíve been talking to a lot of people these days about database hygiene. Many have asked for best practices amounting to a ďget well, stay wellĒ healthy data routine. We do have a great white paper on this subject, Is Dirty Data Sabotaging Your...
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Itís an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Efficient Blogging with Windows Live Writer


Windows Live Writer blog editing software is available for Windows Vista and XP only but you may run Writer on a Mac as well via VMWare Fusion. Let's learn how to be more efficient with Live Writer.†They say the best things in life are free and...
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Templates bring Docs to life


What do wedding planners, gas mileage calculators and photo albums have in common? They're all examples of templates available in the Google Docs Template Gallery that Sarah Beth Eisinger (Docs Templates engineer), Grant Dasher (intern), and I...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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Connecting the Cloud, One Contact at a Time


Most businesses ultimately depend on personal connections. Business people would be lost if they couldnít connect everyday with the contacts in their address book. And businesses wouldnít function without the rich web of connections among their...
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